When creating a managed services contract, the agreement should provide a clear understanding of the services that MSP is expected to provide to the customer. In the new economy, IT manufacturers are currently moving away from a „box-shifting“ resale to a more personalized and managed service offer. In this transition, the invoicing and sales processes for soft control services appear to be the biggest challenges for traditional resellers. 1.10. „Additional Services“ means the services described in point 2.2 below. 15.7. Global Agreement. This Agreement (consisting of the Client Order Form between the Client and ourselves, the AUP, the Terms and Conditions of Sale and all calendars annexed to the Client Order Form or this Agreement, which may include all associated service level agreements but are not limited to it) constitutes the entire agreement between the parties with respect to the subject matter of the Contract. .